1. Who We Are
LareMay Exchange is a cryptocurrency exchange service operating primarily in Nigeria and across Africa, established in 2022. We provide direct crypto-to-fiat and fiat-to-crypto exchange services through our website and social media channels.
Data Controller: LareMay Exchange
WhatsApp: +234 903 477 3248
Email: golarex22@gmail.com
2. Information We Collect
We collect only the information necessary to provide our services safely and effectively.
2.1 Information You Give Us
- Contact details: Name, phone number (WhatsApp), email address
- Transaction details: Cryptocurrency wallet addresses, bank account numbers, transaction amounts, and trade type
- Identity documents: For high-value transactions, we may request a government-issued ID or proof of address (KYC)
- Messages: Communications you send us via WhatsApp, social media, or our website contact form
2.2 Information Collected Automatically
- Website usage data: Pages visited, time spent, device type, and browser type (collected via basic analytics)
- IP address: For security and fraud prevention purposes
2.3 Information from Third Parties
- We may receive transaction confirmation data from blockchain networks when processing your exchange
- If you contact us via social media (Instagram, X, TikTok), we receive your public profile information and message content
3. How We Use Your Information
We use your information to:
- Process your transactions: Complete crypto-to-fiat or fiat-to-crypto exchanges you request
- Verify your identity: Comply with anti-money laundering (AML) and KYC requirements where applicable
- Communicate with you: Respond to your inquiries, send transaction confirmations, and provide customer support
- Prevent fraud: Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Improve our services: Understand how our website and services are used to make them better
- Legal compliance: Meet our obligations under applicable Nigerian and African laws and regulations
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Trusted third-party tools that help us operate (e.g., Formspree for form submissions). These providers are bound to handle data securely and only as instructed.
- Legal requirements: If required by law, court order, or government authority, for example in cases of suspected financial crime or regulatory compliance.
- Fraud prevention: With relevant authorities or financial institutions if we detect or suspect fraudulent activity.
- Business transfers: If LareMay Exchange is acquired, merged, or transfers its assets, your data may be transferred as part of that transaction. You will be notified of any such change.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our services and maintain our business relationship
- Comply with legal and regulatory obligations (transaction records may be kept for up to 5 years under Nigerian financial regulations)
- Resolve disputes and enforce our agreements
When your data is no longer needed, we securely delete or anonymise it.
6. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will notify you promptly if we become aware of any breach affecting your data.
7. Cookies & Tracking
Our website may use basic cookies and analytics tools to understand visitor behaviour and improve the user experience. These may include:
- Essential cookies: Required for the website to function correctly
- Analytics: Anonymous data about how visitors use our website
We do not use advertising cookies or sell your browsing data to advertisers. You can control cookie preferences through your browser settings.
8. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request that we delete your personal data, subject to our legal obligations
- Objection: Object to how we process your data in certain circumstances
- Portability: Request that we provide your data in a portable format
To exercise any of these rights, please contact us via WhatsApp or email. We will respond within 30 days.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
10. Third-Party Links
Our website may contain links to third-party platforms (Instagram, X, TikTok, WhatsApp). This Privacy Policy does not apply to those platforms. We encourage you to read the privacy policies of any third-party services you use.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on our website and notify users through our social media channels. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- WhatsApp: +234 903 477 3248
- Email: golarex22@gmail.com
- Instagram: @laremayexchange